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FAQS

Do you offer FREE RETURNS?

No. Unfortunately we are unable to offer free returns for All orders. Please see RETURNS Page for full details.


My order says COMPLETED - What does this mean?

Once your order status is showing as "COMPLETED" it means that the order has been packed and dispatched. Delivery will depend on which service you have selected - See Postage Section.


How are your items packed?

We take great care when packing items. Parcels are sent in our recycled mailing bags. Items are sent in their factory packaging and/or wrapped in tissue paper. All items are checked before dispatch and all of our packing materials are recycled.


Can I collect my order in person or visit your shop?

Unfortunately we are unable to accept personal callers.


Will I be charged customs and import duties?

We are ship worldwide where customs charges may apply. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel for both retail and wholesale orders. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. If in doubt, please contact your local customs office for current charges before you order, so you are not surprised by unexpected charges.


Will you deliver to a different delivery address?

Please ensure that your required delivery address is specified in your order as we dispatch all orders rapidly and may not have time to change your delivery address once your order has been placed. We can deliver to your home or work address, however when using a work address please ensure that there will be someone trustworthy there to take receipt of the goods as they will be delivered to the location rather than the specific recipient.


How soon will I receive my order?

Orders are processed within 48 working hours of payment and are dispatched daily Monday to Friday up to 1pm. Delivery times will vary according to the postage method selected at the checkout. You will be sent an email detailing your tracking number once your order has been dispatched.


Do you sell wholesale?

Sorry not at present.


Do you make to order?

Unfortunately we are currently unable to manufacture small quantities of styles not stocked, however we are happy to receive any suggestions that you have.